Communications Management Services
Underwriting Performance, Productivity and Success
Placing communications at the heart of driving and delivering strategic, transformational and operational objectives.
Communications strategies, operations and frameworks designed to align media, message and audience, so underwriting your brand, image and reputation.
Communications which engage, enrich empower and enhance cultures, performance and productivity across the value chain.
Communications Management
Communications errors can be catastrophic. Think of The Light Brigade, the infamous military orders which ended up being received as “Send three and four-pence. We’re going to a dance” or Gerald Ratner. Whilst the consequences to life, limb and business are not normally so serious, ineffective communication, miscommunication or no communications at all can have a serious impact on organisational performance, productivity and profit; and ultimately prove catastrophic and cost millions in lost customers, lost revenue and compensation.
Recent research suggest that larger organisations could be losing over £4 million pa, at a cost of £8,000 per employee. When seen in the context of other research, which suggest that UK employees spend an average of 43 hours every week, more than two-thirds of their working day, communicating and collaborating with others, this loss is truly shocking.
Conversely, research shows that leaders and organisations which exhibit effective communications have over forty percent high profitability over five years; and that likewise organisations with effective internal and external engagement strategies and frameworks achieve greater performance, productivity and profitability.
Our comprehensive suite of specialist communications management services are designed to provide clients of all shapes and sizes with the support develop professional, leading edge and high impact strategic, transformational and operational communications across the value chain.
At the heart of our SMARTER intelligent approach is helping clients to author, build, implement and develop communications strategies, frameworks and systems that ultimately inspire behavioural change and transformation, all helping optimise organisational operations, productivity and performance.
Like all our services, we bring a unique services delivery, operating and business philosophy framework to clients, and since we are communications specialists, we communicate these values and practices across all our professional and private client services.
UNDERSTANDING THE DIFFERENCES
Corporate communication is not one single entity, rather an ecosystem of interconnected and integrated disciplines, subtly different, such as internal communications, management communications, stakeholder communications, marketing communications and public relations.
When placed in the context of international business, it is critical to understanding how disciplined, systematic and structured communications strategies, frameworks, tools and channel can be used to successfully address major issues.
Two recent reports suggest that less than 15% of customers are consistently loyal to a brand; and that some fifty percent of employees feel so disengaged by a lack of effective corporate communications that they are considering leaving.
It is critical then that those responsible for corporate and organisational communications management understand the role of communications as being not just the imparting of data and knowledge, but the ability to engage, enable, empower and enrich; with the purpose of proactively building and developing sustainable relationships and, ultimately, to influence and change behaviours.
SO, whatever your communications management needs, let us see if we can bring our expertise and experience to support you.
BESPOKE DIFFERENTIATION.
Communications, like much else in our lives, are undergoing extensive, radical and powerful change. To successfully harness these changes and this power, it is important that both internal and external communications strategies are grounded in an understanding of communications trends, which can help boost performance, productivity and profitability.
Internally and externally, there is an element of going back to the future, with a core pillar being fostering personal, trusted relations both internally and externally.
Externally, the power of micro influencers, the demand for bespoke, differentiated and personalised content; and the use of consumer, customer and client centric social media and peer recommendations and testimonials are critical. This is complemented by the use and growth of visuals and audio in marketing communications.
Internally, less email and more face to face time, opportunities for dynamic, two-way communications, feedback and influence; and translating evidence into action are critical; as is the deployment of data, AI and machine learning.
So, why not let us bring our insights, expertise and experience to help support you in using communications to enhance your success.
Our comprehensive suite of specialist communications management services are designed to provide clients of all shapes and sizes with the support develop professional, leading edge and high impact strategic, transformational and operational communications across the value chain.
At the heart of our SMARTER intelligent approach is helping clients to author, build, implement and develop communications strategies, frameworks and systems that ultimately inspire behavioural change and transformation, all helping optimise organisational operations, productivity and performance.
Like all our services, we bring a unique services delivery, operating and business philosophy framework to clients, and since we are communications specialists, we communicate these values and practices across all our professional and private client services.
The pillars which inform our communications management services are:
Communicate
We like to communicate and help organisations ad businesses communicate to the widest possible audience in the best possible way
Collaborate
We work in and seek to help clients build and develop collaborative partnerships across all value chain stakeholders an clients
Credibility
We bring our expertise and experience to you, to enhance your organisational and business credibility
Capacity and Capability
We have the direct and networked capacity and capability to help you build and develop your organisational capacity and capability
Creativity
We work in a SMARTER intelligent way, and help clients to author, build and develop innovative and creative cultures
Connect
We like to connect, engage and build a network of contacts with the talent, expertise and experience to help you build and develop your talent and business contacts.
Engage
We help organisations and business to engage with stakeholders across the value chain.
Enable
We look to enable organisational and business capacity and capability.
Empower
We look to empower performance and productivity.
Enhance
We like to continually find new ways to enhance operations and help organisations and business do likewise.
Enriching Experiences
We like to enrich organisational, professional and personal lives, by sharing ideas, knowledge and experiences in a way that excites, inspires, boosts collaboration and transforms.
Emotional Intelligence and Engagement
We like to engage with our clients in a bespoke, personal and emphatic manner, understanding you, your organisation, and your dreams, aspirations and objectives; and helping your organisation make an emotional connection with your clients and stakeholders.
We like to try and assure that our clients receive an enhanced experience, and that they in turn can enhance the experience of their clients and stakeholders, all building and developing a better, rewarding organisational, professional and personal experience.
Across all our specialist communications management services, we place a premium on people and emotional engagement, with the ideal objective of helping organisations and businesses change the hearts, minds, understanding and behaviours of you, your organisation and business and what benefits and value you can bring to their lives; and perhaps the way they engage with and think about the world, society and your organisation.
When working with clients, we take a holistic approach, premised on our belief that organisational and business communications management is most effective when understood within an integrated ecosystem perspective; from strategy, leadership styles, personalities and interpersonal skills to other communications frameworks, systems, channels and tools.
We help organisations to assure that strategic communications are placed at their epicentre; identify and improve areas of weakness; and build a communications framework that align media, message and audience; and underwrite competitive advantage and optimise operational performance through unified, co-ordinated and synchronised internal communications and high impact brand, image and reputation.
Our Communications Management Portfolio
Our suite of communications management operational, consulting and advisory services encompass:
Business Communications
Business Publishing
Client and Consumer Engagement, Empowerment and Enrichment
Command, control, communications and collaboration (C4)
Communications, Collaboration, Computing and Information Technology
Communications architecture, channels, frameworks and systems
Concept and Message Development, Research and Testing
Corporate Communications Management
Crisis Communications
Digital and Disruptive Communications
Employee, Stakeholder and Value Chain Engagement, Empowerment and Enrichment
Internal Communications
Knowledge and Information Management
Leadership and management communications
Marketing and Communications
Media Intelligence
Multichannel Media Management
Public Relations
Reputation and Image Management
Stakeholder Engagement, Empowerment and Enrichment
Strategic Communications
Strategic Marketing
Training and Development
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